Agent Memory -- Remembering Across Conversations

Sun, 12 Apr 2026 11:20:00 +0530

Ask a customer support agent at any decent retail store what you bought last month, and they will look it up. Ask them what kind of products you tend to prefer, and if they are good at their job, they will remember. The returning customer experience – “Welcome back, I remember you like running shoes in wide fit” – is one of the oldest tricks in retail. It works because it is genuinely useful.

Agent-Memory on Nitin Kumar Singh

Agent Memory -- Remembering Across Conversations